Seminar contentHow are complaints from customers experienced on the job? Input: Rather have a customer who complains loudly than a customer who does not come back! Reasons for complaints Complaints, objections, pretences: differences – which means what? How can I deal with it? „Complaints“ from a psychological point of view Reasonable handling of complaints
- In direct contact to the customer
- In the management
- In complaints prevention
Target group of the seminar?Everyone who has to deal with complaints in job-related contexts and wants to resolve them positively – and wants to learn more about him-/herself as a person in addition.
After the seminar?You know about your own strategies in dealing with complaints and are able to change a complaining client into a satisfied customer in a serious and non-judgmental way.
Seminar fees?199,- Euro net per participant plus meals and accommodation if applicable